What is a crucial aspect of making successful referrals?

Being familiar with the program is critical for making successful referrals because it allows the peer recovery specialist to effectively match the individual’s needs with the available resources. When a specialist understands the specifics of a program—its services, strengths, and limitations—they can provide tailored guidance. This familiarity fosters trust and confidence, enabling the specialist to explain the program's expectations accurately and how it can benefit the peer.

In contrast, only providing written materials can limit the interaction; written resources are helpful, but they do not substitute for the nuance of personal communication, which can clarify and personalize the referral process. Avoiding direct communication with the peer negates the supportive, relational aspect that is fundamental to peer recovery, which relies on building rapport and mutual understanding. Making all decisions for the peer undermines the empowerment aspect of peer recovery, where individuals are encouraged to take an active role in their own recovery journey.